Shipping policy
SHIPPING POLICY
Last Updated: August 2026
At Aster Vale, every wind spinner and kinetic garden sculpture is carefully prepared for shipment to ensure it arrives ready to become part of your outdoor space.
1. ORDER PROCESSING
Orders are processed after payment has been successfully received.
Products that are already available in inventory are generally prepared and shipped as soon as reasonably possible.
Made-to-order and customized pieces may require additional time for crafting and preparation. Any applicable production timeframe will be provided on the product page.
2. SHIPPING CARRIER
We use FedEx for order delivery.
Once your order has shipped, you will receive tracking information when available so you can follow the progress of your shipment.
3. DELIVERY TIME
Delivery time begins after your order has been prepared and handed over to the shipping carrier.
Actual transit times vary depending on your location, carrier operations, weather, holidays, and other circumstances outside our reasonable control.
Any delivery timeframe shown on our website is an estimate and is not a guaranteed delivery date unless specifically stated otherwise.
4. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your address before placing your order.
Aster Vale is not responsible for delays, failed delivery attempts, returned packages, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.
5. ORDER TRACKING
After your order has shipped, tracking information will be provided when available.
You can use the tracking number to monitor your package through FedEx.
6. DAMAGED ORDERS
Please inspect your package and product promptly after delivery.
If your wind spinner or garden sculpture arrives damaged, please contact us as soon as possible with your order number and clear photographs of:
- The damaged product
- The shipping box or packaging
- Any visible damage to the packaging
This information may be needed to assist with a shipping claim and determine the appropriate resolution.
7. INCORRECT OR MISSING ITEMS
If you receive an incorrect product or an item appears to be missing from your order, please contact us promptly.
Include your order number and details of the issue so we can investigate and assist you.
8. DELIVERY ATTEMPTS
Customers are responsible for being available to receive deliveries when required.
If a shipment cannot be delivered because of an incorrect address, failed delivery attempts, refusal of delivery, or other circumstances caused by the customer, additional shipping charges may apply.
9. SHIPPING DELAYS
Aster Vale is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, carrier disruptions, holidays, transportation delays, or other unforeseen events.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide an update.
10. MADE-TO-ORDER PRODUCTS
Certain wind spinners and kinetic sculptures may be made to order.
Made-to-order products may require additional crafting and preparation time before shipment. The applicable production timeframe will be communicated on the product page or at the time of purchase.
11. IN-STOCK PRODUCTS
Products currently available in inventory are generally shipped as soon as reasonably possible.
Although we aim to dispatch in-stock products promptly, processing and carrier transit times may vary.
12. OUTDOOR DELIVERY & INSTALLATION
Our products are designed for outdoor use. Customers are responsible for selecting an appropriate installation location and properly securing the product according to any instructions provided.
We recommend taking appropriate precautions during severe weather, including strong winds, storms, or other extreme conditions.
13. CONTACT US
If you have questions about shipping, tracking, delivery, or your order, please contact us:
Aster Vale
Ralph Cruickshank
Phone: (678) 913-9815
Email: ralphcruickshank96@gmail.com
Address:
205 Aviary Ln
Dallas, GA 30132
United States
Website:
astervale.shop